Terms & Returns Policy

Home Terms & Returns Policy

These terms are specific to the purchase of goods through our website. For our website useage privacy policy, click here.

1. Product Quality
Coolrain Sawmills guarantees that the products delivered, either manufactured by us or resold from our suppliers, will be in good condition and quality. Colours of the images shown on this website are indicative and may vary in accuracy compared with the finished product due to colour calibrations of the manufacturing process and computer monitors. All our images online are of low resolution quality for viewing purposes only and colours may appear ‘blotchy’. Final product colours may vary slightly from those viewed on this site.

2. Care and Handling (Wooden Products)
Because our wooden products are crafted by machine and finished by hand, some small imperfections may occur such as knots and spiral grain roughness – these are not considered a fault in the product, but rather a natural characteristic of the wood used. It is the nature of the wood to have small random imperfections within it as it is a natural product. We guarantee that all products will be in good condition upon arrival, as they are made to the highest standards by Coolrain Sawmills,however, we have no control over the handling conditions thereafter. Timber gates carry a 12 month structural guarantee, if there is any structural defect to the joinery part of the gate not caused by the customer, Coolrain Sawmills Ltd will repair such defects once the customer has provided proof of purchase. As timber is a natural product, Coolrain Sawmills Ltd cannot guarantee timber against rot,splitting or the effects of natural expansion and contraction.

3. Payment Terms
We prefer payments via Paypal when accepting payments online from a customer, but we also accept cheque, cash and credit card in person at our customer checkout at our premises. Ownership of goods remain with Coolrain Sawmills until payment has been made in full into our account via Paypal or direct deposit, or cheques cleared. Postage costs will be calculated and added onto the total purchase cost of each item when proceeding to checkout. Cash payments are only accepted in €/Euro. Cheques may be subject to a clearance period which can take up to 5 working days.

4. Copyright
Intellectual property and copyright remains the property of Coolrain Sawmills and is STRICTLY PROHIBITED in any reproduction use, publishing use or commercial purposes of any designs. The Garden Living website layout, its design and the materials used within the site are owned by Coolrain Sawmills and are protected by copyright. Coolrain Sawmills reserves the right to make changes and update prices to this website where necessary.

5. Delivery of Products
All Coolrain Sawmills products subject to delivery is securely packaged in cardboard plastic and timber sheeting (where necessary) and sent via registered courier and require a signature when picking up goods at your nearest depot or by delivery agent, unless otherwise organised with Coolrain Sawmills. Coolrain Sawmills will not be held responsible for items that are lost or damaged in transit with An Post or the courier agent used. The unique identification number for your item would need to be obtained and addressed to Coolrain Sawmills for further analysis of the damaged package and insurance claimed.

6. Returns Policy
All Coolrain Sawmills wooden items are made with utmost care. Aside from natural imperfections, should there be an actual fault with an item we will offer a refund or an exchange. If for some other reason you are not happy with your purchase please contact us within 7 days of receipt of your order. Returns will be accepted only if the product is damaged, faulty or incorrect on our behalf. Any postage or courier charges will be your responsibility as to how a product gets back to us. Should the return be accepted, we will either replace the damaged item or refund in full the price you paid for the item. Refunds will be made via the same method as payment. We cannot be held responsible for the goods if they are damaged or lost or delayed by the method chosen by the customer to return it to us. Coolrain Sawmills has the right to refuse any refund or exchange if we feel the returned item has been abused by the customer.

7. Cancellation of order
If you cancel an order after placing an order, cancellation fees may apply. Costs involved are based on credit card or cheque and bank charges.

8. Privacy Policy
Coolrain Sawmills respects your privacy and your personal information will be kept confidential. We will not pass your details on to any other organisation for any purpose. We will not use your information for any purpose other than what you have supplied it for. We collect only the information we require to fulfill your orders, and we promise never to reveal your private information to any third party for any purpose.
For more information, please see our Privacy Policy and Disclaimer.

About Us

Coolrain Sawmills Ltd has developed over the years since its foundation in 1984 into one of the top producers of garden, fencing, timber panels, decking, timber entrance & field gates and commercial timbers. Learn more...

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